Have you ever imagined being able to get technical assistance without the need for a service technician to be on site? And I’m not talking about conventional telephone or WhatsApp support.
In an increasingly technological world, we couldn’t be left behind, which is why Erzinger is always innovating in its unique way of serving. Who would have thought ten years ago that one day there would be a technology that would allow us to interact with the customer’s equipment through augmented reality?
With TeamViwer Pilot, this is now possible. This tool allows the technician to observe the equipment in real time and interact with those on the other side, instructing them interactively with the image on the procedures that need to be carried out.
With this feature, technical service becomes faster, where the condition of the equipment can already be seen by the technician who is providing the service without him having to travel to the customer, because only those who have needed a service on a Friday at 5pm know how complicated it is to wait for the technician to travel to the company so that the machine is operating at the weekend.
Ensure a production without pausing!
The TeamViwer Pilot can be accessed from anywhere via a smartphone, computer or tablet connected to the internet, where on one side there will be the customer pointing out his camera towards equipmentand on the other side, there will be a experienced technician, pointing out and instructing the client a step by step to follow.
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